Backup Services


We offer a convenient, cost-effective way to back up and recover your server data. Once configured, the software will automatically back up your system to a central, secure storage facility at a specified time each day. For increased security, additional copies are stored offsite on encrypted media.

Our Backup service is available for the low rate of $0.14 per GB per month. Charges are assessed based on the amount of data backed up. The service protects your system from data loss due to accidental file deletion or corruption, hard drive failure, or system upgrade.

Rate:   .$0.14 per GB per month

Retention:  30 days for backups

  • Backups are stored for 14 days onsite at UCSF facilities .
  • Longer-term backups are stored for 15-30 days offsite at UCSF facilities.

Backup requests are responded to within 2 hours, and data restoration will begin within 24 hours of request.

For questions, please send an email message with general information about what you are trying to accomplish to [email protected].

Backup / Restore requests are processed via Servicenow incident, assignment group: HCL_Data_Center_Storage_Backup or call IT Service Desk at 415-514-4100.


Enterprise Backup Retention Policy:   Enterprise Backup Retention Policies.pdf